on may possibly twenty fifth I got a connect with and we came to an agreement that could do the job for both of those of us, but Yet again it didn't appear thru and I am nonetheless waiting to listen to back again, I nevertheless have three bedrooms 1 grasp bathtub place a laundry space along with a Florida home to complete, but I will have to look for a company with a far better rep than yours.
Overall squander of your time, and the tile appears terrible! The original tile we had seemed better than this work!! Carpet installation went good and delighted with it.
We have an understanding of your annoyance and regret to hear that this was your working experience. We’re knowledgeable that we have spoken to you in regards in your previously mentioned issues, when you carry on to want assistance you should Get hold of us at customersupport at empire-today.com.
10.) Scheduling could not notify me what was remaining set up whenever they called the working day prior: was it for LVP? Or Sheet Vinyl? And they couldn’t give me a time range of when the installer would be there
So immediately after getting so upset I phone the customer service and spoke with An additional supervisor. This supervisor, he established my appointment for the following day for a priority And that i by no means obtained a contact. So I called them And that i get the word .. Im sorry but we won't be out to carry out your carpet today (Mainly because) we don’t have sufficient installers in your neighborhood .
November six, 2017 at 5:07 pm Update number three. Have to go away a different review since opinions simply because opinions inside previous ones gained’t get looked at. The installers at last showed up and didn’t have any supplies! They stated they did not carry glue or and with the underlayment. Also commented which they didn’t even have the proper vinyl. When they depart I obtain a call from my nieghbor that they spilled something in my driveway and left a very good sizing gouge in it every time they tried backing out Together with the wheel chocked.
June 25, 2018 at 7:28 am There’s an personnel Tony Butterfield, who was once in the Philadelphia market and has due to the fact transferred for the San Diego current market, who’s instructing sales reps an unethical means to gather the self gen reward as kind of a means round the procedures. If one particular employee Is that this unethical can make a person question how he may be genuine and provides a customer the most effective price as an alternative to managing a scam on them while over the phone Along with the sales rep coaching him/her along.
I needed to speak with a read more "manager" so I figured I must continue to be on the line for over one hour. To my surprise, in two or three minutes I had a "Are living" human being on another conclude.
Not just did we not obtain a time period electronic mail. They hardly ever freakin showed up ! We known as over and over and hardly ever a time frame or very little. I used to be livid.
Many thanks on your comments. We’re sorry to hear that the problems haven't been tackled, and we apologize for that inconvenience. We’ll be in contact with the Soon to even more focus on your expertise.
Many thanks for bringing this issue to our interest. We’d like To help you even more, but we can’t Identify your account. Please e mail your account and make contact with facts to customersupport@ empire-today.com, and point out Headquarters in the subject line.
November 6, 2017 at eleven:58 am We bought a carpet for our decrease stage, a 12 months later we started off noticing carpet rolls so i identified as Empire Today to determine when they might have their installers come back to tighten up the space. The customer service agent gave me a affirmation number and informed me that Steve Fulbright would phone me back again to build an appointment with me to come back out to see the carpet.
Several of the quarter spherical for that kitchen area an barhrooms still hasnt been installed. A minimum of he brought some today.
At 12:thirty when he didn’t simply call I termed him. He said that he had sent an e mail and was ready to an e mail back again. It's three:fifteen. I’ve identified as and no one will respond to the phone. Plus my carpet hasn't been set up. I referred to as and spoke with Megan she was extremely nice. She scheduled me for Tuesday Oct tenth. At 6:13am obtained a connect with stating an installer for Empire would come to my home. At 9:00 no person had arrived so I commenced calling. 1st call – somebody will connect with you back. Second get in touch with – (45 mins later on) anyone will simply call you back. 3rd get in touch with, I obtained the identical reaction. Then at 10:forty five the installer named and claimed they we not coming. He asked if they might reschedule for up coming Monday. I reported no and hung up. Service is awful, disconnected, and unreliable. I'm at the moment wanting for someone to set up carpet in my house.